Yes! All packages sent out are 100% discreet, only my PO Box return address and my name (Maria) is visible on the label. My shop or business name does not appear on the label.
Please refer to the item page to see the production time.
Some items are ready to ship within 2-3 business days, most items are made to order.
Missing part of your order? Don't worry!
Depending on what you have purchased, some items may need to be packaged separately and shipped separately. This can include items such as pacifiers, butt plugs or any items that require a different box or shipping method.
The other part of your order may just be a day behind!
I understand that incidents of stolen packages can be frustrating and disappointing. However, Play in Velvet cannot be held responsible for packages that are stolen after delivery.
Shipping costs are automatically calculated at checkout based on your location and the products you'd like to order. You can simply add whatever you'd like to order to your cart to view shipping costs.
Shipping times are determined by the method you select at checkout. Shipping times do not include my production time, which can vary from 1-6 weeks depending on the volume of orders I have to make and ship.
Orders within the US
USPS First Class Mail: estimated 3-5 business days
USPS Priority Mail: estimated 2-3 business days
USPS Express Mail: guaranteed within 1-2 business days
Orders outside the US
USPS First Class International: estimated 3-6 weeks(Canada 2-3 weeks)
USPS Priority Mail International: estimated 1-3 weeks(Canada 1-2 weeks)
USPS Express Mail International: guaranteed within 3-5 business days, everywhere
USPS delivery guarantees only mean that if your order does not arrive by the guaranteed delivery date, they will refund your shipping costs.
All of my products are handcrafted and custom made - I don't keep inventory of pre-made products. Everything is produced on a small scale and in limited quantity.
I make everything in the order I receive it, and sometimes those orders come in very quickly. When this happens, my production time can go up.
If you need to change the address on your order, please reach out to me within 24 hours of placing your order. Be sure to include your order number in your message.
If the tracking on your package is showing signs of it being lost, please reach out to me and I can offer you a solution depending on the item that was ordered and its value.
If you are an international customer, please allow 10 weeks to see if the item will arrive, as international mail can take some time.
USPS may face disruptions internationally from time to time, please check this link to see if your country is on the list of suspended service.
If USPS does not offer service in your country, you may still have another courier option available at checkout (DHL, UPS).
If ordering internationally, please be advised that you may need to pay a customs fee. These customs fees can be high depending on which country you are ordering from. I am not responsible for making these payments.
Please note, if you refuse to pay the import fees, a refund will not be issued in this case.
Please contact me within 24 hours of your order if you wish to cancel. Most of my products are handmade to order, and I work to get them made as quickly as possible. Once I have started working on your order, it may be too late to cancel it.
If anything goes wrong, please email me right away at hello@playinvelvet.com
It is most important to me that you are satisfied with your entire experience while shopping at Play in Velvet.
I approach each interaction with kindness and understanding, and appreciate that this is extended to me by my customers.
Should you be dissatisfied with your purchase for any reason, please reach out to me and I will be happy to make it right.
Due to the nature of the products, returns may be limited.
I encourage all my customers to measure themselves accurately to ensure the best possible fit. Refunds, returns or exchanges will not be issued for incorrect measurements provided.
Yes! I am always thrilled when a client reaches out for something extra special. If you are interested in something totally different than what you see in my shop, please get in touch!
Yes, of course!
Please get in touch with me, and I can make that happen. Include all the details of the customizations you would like. Refer to the bullet-point list from the Custom Order section to see what details may be important.
If you would like an existing design to be altered to your specifications, a custom order will need to be made and priced specially for that item. Please avoid requesting customization after the purchase of an item, as it may not be possible.
When you contact me for a custom order, please ensure that you include as much detail as possible, as I do not currently take on projects that give me too much artistic liberty or projects that require me to design the item for you.
Include the following details:
Additionally, you can provide a sketch alongside these details, or use the photos of other collars in my shop to refer to as examples of what you would like. This can be especially helpful as a guide to your final design.
While I always encourage my customers to practice safety first, sleeping in your collar may be okay if;
I don't recommend wearing your gear 24/7, as hardware plating can tarnish faster when exposed to sweat and skin oils for prolonged periods of time.
Sterling silver, brass, and copper will all tarnish over time. Oxidization happens naturally just from being out in the open (oxidization is exposure to air) or the moisture and oils on your skin will cause the metals to tarnish. Both of these processes can be slowed by storing your gear in air-tight or anti-tarnish boxes.
If your jewelry does tarnish or oxidize, you can easily polish it with a jewelry polishing cloth.
Please treat your items with care, especially if they are more delicate and have lots of decorations and embellishments.
Please do not wash your satin gear in the washing machine, or fully submerge it in water.
I recommend spot cleaning your satin gear with a white damp cloth.
Avoid having your gear come into contact with makeup, lubricants etc.
Avoid getting the hardware wet, as the moisture can speed up the tarnishing process.
If you have a Play in Velvet piece that needs repairs, please contact me with photos and details and I'll let you know if this is something I can do.
If repairs are due to wear and tear, a repair charge may be required.
I reserve the right to refuse service or cancel orders for customers who are unnecessarily rude, abusive, or hateful in their interactions with me, or my fans and customers on social media. In the event of a canceled order, a full refund will be issued. I reserve the right to block rude, abusive, or hateful people from my social media accounts.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@playinvelvet.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
LinksWhen you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.sessionid, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).shopifyvisit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visitsshopifyuniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.securesessionid, unique token, sessionalstorefrontdigest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of 18. This site is not intended for persons below the age of 18.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@playinvelvet.com